Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to the Airport Express FAQ section! Here, we’ve compiled answers to some of the most common questions we receive. If you have any other questions or need further assistance, please don’t hesitate to contact us.
+44 1926 512221
FIND ANSWERS HERE…
1. How do I book a taxi?
You can book a taxi through our user-friendly online booking system available on our website, by calling our customer service team direct.
2. What services do you offer?
We offer a wide range of transportation services including standard taxi rides, airport transfers, corporate travel, event transportation, school runs, long-distance travel, medical appointment transportation, and special needs including wheelchair transportation.
3. Are your drivers professional and vetted?
Yes, all our drivers are professionally trained, fully licensed, and DBS checked. They undergo regular background checks and training to ensure they meet our high standards of safety and customer service.
4. How can I pay for my ride?
We accept various payment methods including cash, Apple or Google pay, sumup payment system or bacs transfer.
5. What if my flight is delayed?
Our airport transfer service includes flight tracking, so we’ll be aware of any delays and adjust your pickup time accordingly. You don’t need to worry about notifying us; we’ll ensure your driver is there when you arrive.
FAQ continued
6. Do you offer child seats?
Yes, we can provide child seats upon request. Please let us know at the time of booking if you require a child seat and specify the type you need (e.g., infant, toddler, booster).
7.Do you offer disabled and Wheelchair access?
Yes, we provide a caring, safe environment for people with special needs to travel in, wheelchairs are secured inside the taxi ensuring safe transportation.
8. What are your operating hours?
We operate 24/7, so you can rely on us for transportation at any time of day or night. Whether it’s an early morning airport run or a late-night pickup, we’re here to serve you.
9. How can I get a quote for my trip?
Simply fill out the form on the website, and one of our representatives will email or call you back with a quote. Alternatively, just call us and get the quote instantly over the phone.
10. Do you provide services for large groups?
Yes, we offer transportation options for groups of all sizes. Whether it’s for a special event, a corporate outing, or group travel, we can accommodate your needs with our fleet of larger vehicles.
airport express
We are ready for any quote and will attempt to fit your specific needs. Learn what makes Airport Express & Taxis different.
taxis
Book your tailor-made transport experience now. Be greeted by a professional driver. getting the best deal for your journey!
Corporate Cars
Corporate cars and taxis. that is fully DBS checked chauffeur. Elegant corporate vehicles available 24/7